OPEN FOR EYECARE FROM 17th june
Updated 17th June 2020
WE CAN SEE PRIVATE & NHS PATIENTS FOR APPOINTMENTS The General Optical Council responsible for governing opticians and the optical bodies have advised that as of 17th June 2020 we may resume eyecare and contact lens appointments for our private patients and NHS patients.
WE PRIORITISE ESSENTIAL AND EMERGENCY CARE FOR BOTH OUR NHS AND PRIVATE PATIENTS FOLLOWING A TELEPHONE TRIAGE.
The safety of our patients and staff is of utmost importance to us at Taylor’s Opticians. We have completed a thorough risk assessment and staff training to make your visit to us the safest possible.
We are COVID-Secure. We have a closed-door policy, only allowing four members of the public in at any one time. We have reduced the number of appointments available each day so that we can safely social distance. We have erected several safety screens and provided our staff with the appropriate PPE. We have taped our floors with 2m markers so you know where it is safe to social distance. We ask that you attend alone by appointment only, unless you require a carer. Please only attend if you are fit and well without any signs or symptoms of Coronavirus.
ESSential & Emergency Eyecare
EMERGERNCY EYECARE We are able to help if you are experiencing an eye emergency as we are part of Western Cheshire Minor Eyecare Service (MECS). In the event of an emergency just call us on 01928 732255 we will triage your condition on the telephone and may offer a video consultation. In some cases if you have no symptoms of COVID-19 we may recommend a face to face appointment, this may be with us at Taylors Opticians in Frodsham or we may send you to a local MECS colleague with the speciality you require for your symptoms. Examples of an emergency could include: Sudden onset of flashes, floaters or veil in your vision; Sudden onset of a kink in your vision; A bright red eye or sensitivity to light.
ESSENTIAL EYECARE Maybe you’re working from home, or about to resume work and have broken your spectacles? What if you’ve scratched your spectacles and can’t read? Or maybe you’re worried that your vision has changed and don’t feel comfortable driving or using the computer? This is essential eyecare so call us on 01928 732255 we will discuss your problem and help to organise replacement spectacles. Essential eyecare may involve a new eye examination or if your prescription is up to date we may be able to simply repeat your latest spectacles.
Private & NHS eyecare
Private and NHS eyecare is now available to patients with a need for an eye examination or contact lens consultation. We're happy to discuss your needs so that we may determine your suitability for an appointment. If it's necessary to see you we will telephone prior to your appointment to discuss your needs to help reduce face to face time.
We prioritise essential and emergency appointments.
We're available for contact lens consultations. We have to reduce the amount of face to face time we have with you, so we will call you before your appointment to discuss your needs to help reduce your face to face time. Once we know you’re eyes are healthy and you're happy with your lenses we will organise home delivery of your contacts and solutions. If you’re experiencing any contact lens problems just call us on 01928 732255 we will discuss your problem, and organise either video triage or a face to face appointment if necessary. If you have a non-urgent contact lens query Contact Us with your query.
From Monday 15th June we will be available at the practice Mon-Fri 9.00am to 5.30pm on Saturdays we work remotely to answer your queries. However due to working restrictions we can only see you by pre-arranged appointment. So please help us by either telephoning on 01928 732255 or Contact Us with your query.We will then arrange an appointment to help with your needs. If you have an out of hours emergency please call NHS111.
We would like to thank you for being patient with us in these very difficult times. We understand how important your sight is. We are always happy to help, although it may take a little longer than normal due to working restrictions.